SHIPPING POLICY

PAYMENT

Please call or email to make sure that the instrument you're interested in is still available.

For orders within the US, we accept Visa, Master Card, American Express, Discover, and PayPal with a confirmed address. No CODs.

We do not accept credit cards or PayPal for overseas orders. Payment for overseas purchases may be made by Moneygrm, or a wire transfer of the funds to our bank account. The customer is responsible for all duties, tariffs, and taxes.

SHIPPING

We ship UPS Ground unless otherwise requested. The customer is responsible for all shipping/insurance charges. Shipping charges are non-refundable.

We pack every instrument we ship safely and securely, and have never had an instrument damaged in shipping. However, we realize that anything is possible. Insurance claims are the responsibility of the customer, but we'll be happy to help you with any claims.

RETURNS

We provide a 24-hour approval period for every guitar or bass we ship. You will have 24 hours from the receipt of any instrument shipped to you to let us know, via email or phone, that you're sending it back. Please save the packing materials so you can ship it back in the same box.

All return shipping and full insurance costs are the customer's responsiblity. We will issue a refund for the purchase price of the instrument, minus shipping costs and a 6% restocking fee, once the instrument is returned to us in the condition in which it was shipped.

PLEASE NOTE:

Pittsburgh Guitars allows returns within 24 hours. However, Pittsburgh Guitars offers no other warranties at all on any item purchased, including but not limited to warranties or merchantability of fitness for any particular purpose. In addition, Pittsburgh Guitars assumes no liability for any incidental or consequential damages resulting from any aspect of any electronic components sold by Pittsburgh Guitars or installed in any instrument or amplifier.