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People often write to tell us about their Pittsburgh Guitars experience. Here's
a sampling of some of the feedback we've gotten.
Feel free to send us your comments!

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I received exactly what I ordered from you and it is in top shape. I could not be happier if I had walked in the store and picked this out and took it with me. You responded quickly, you shipped quickly, your shipping was faultless. I received your "receet."

Great doing business with you guys.

Thank you, 

  Hi Betsy,

Received the Rickenbacker on schedule. Took me 15 minutes to unpack (that's a GOOD thing). Most thorough packing job I've seen -- well done. Last but not least, I love the guitar (as both you and John anticipated). Tell John thanks for his help. Customer service was excellent, too, even though it was clear I called at a busy time. If I get to the 'burgh again one day, Pittsburgh Guitars will be first on my "to visit" list (followed closely by PNC Park).


John is a great associate who gets the job done even if it's odd order ... Thanks a million for your great service!!


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Hello John,

The guitar arrived safely on Friday the 14th... a incredible packing job! The guitar is just as you described... great tone, playability and really nice bluesy breakup on those P-90s. I made a few personal tweaks on her but she did play good right out of the box . . . It was a real pleasure doing business and talking with you... I am sure I will buy from you again in the near future.  

Thank you, Anthony 



Received the guitar yesterday, and couldn't be happier! Excellent customer service and world class packing job, as well.

Very much appreciated!


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She made it safely to my work. Thanks again! The packing job was excellent. You've made a customer for life. . . I love Pittsburgh Guitars.





Betsy & John,

I keep meaning to write to you about this guitar, and keep forgetting to. I just put it in its case (again.)   I am more than thrilled with it.   It's perfect and plays just great.
Thanks for having it, and for making the transaction so painless.

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Oh my. What a wonderful looking instrument....

When I finally got the guitar out of the shipping box (I now feel qualified to wrestle alligators) I opened up the case and was amazed by its beauty. 

It almost had a certain "aura" to it. Something that none of the guitars at the other places I looked had.

Thank you, John. It's the perfect guitar!



Thanks once again, as an overseas customer I must say that your service and support while ensuring that this vintage guitar arrived in perfect condition have been second to none (especially as you could have easily sold it locally without all of the hassle of export!!).

Anyone contemplating an overseas purchase from Pittsburgh Guitars need have no qualms- you will not get better service.


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Hi John,

I have returned [to the states] home after my visit, and finally had a chance to sit down with the guitar and she is a beauty.  I wanted to thank you for your impeccable service and care you showed me throughout the entire transaction. The Rickenbacker is more than I imagined and I hope to have years of pleasure from her.

Thanks again,



Thanks for the Ric 660/12. Absolutely amazing guitar.
Plays great and sounds amazing! Thanks for the great service too!

Buffalo, NY

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Hi Betsy,

I received the guitar today as promised. It is beautiful and sounds great. Thank you very much for your help and your excellent communication.




Hi, John,

Guitar arrived ... so beautifully packed it was a shame to open it.

The guitar is superb ... better than I imagined. Incredible action, beautiful tone and articulation, amazingly comfortable to play ... and it looks pristine. Great price, too. I'm a happy Pittsburgh Guitars supporter ... thanks for your help.



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Thanks for the amp!  I finally got  to play it at a gig... it's everything that I was looking for in an amp.

Anyway, just wanted to drop you guys a note and say thanks for a great amp and even more so, thanks for the absolutely outstanding service! You guys took the time to answer my questions thoroughly and knowledgeably.  It is the outstanding and personal service you guys provide so excellently that sets you far above the big box stores and keeps me coming back (and of course beating their trade in value by $1).

Thanks for a job well done!



Hi Betsy,
I just received the guitar and i am MADLY IN LOVE.

I am not even exaggerating when i tell you that this is the guitar i have been looking for my whole life.


Thanks again.


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Hey John – just wanted to drop you a line to express our delight with our ‘new’ guitars.  Josh loves his ES-137 ....and I’m actually playing that Martin daily.  I’m glad we found you guys....very impressed with your store, people, and business model. 

Hope to see you guys in the future.
rob and josh


Thanks for everything, John. I check out your store regularly, and am always impressed by your fair pricing policy. You're invariably spot on with your valuations ... very consistent, and the sign of a man who knows his business.



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Hi. My name is Alex and I bought a guitar in your shop. I am writing toAlex at Pittsburgh Guitars thank you one more time for your assistance.

Telecaster sounds great! I play on Fender Tonemaster with 4 12’speakers and that is it! My band loves the sound, too. Thanks again.

Best regards from Poland,


John, Betsy and Co. - On behalf of the band and myself, thanks for putting on the BBB and for giving us a spot. It's so great to just be at a place where people are there to hear the music. To play there is a gift.  My favorite part of the show was watching students get up in front of a packed house for their "recital." I've known Rich Dugan for 25 years and I'm not surprised that he has such a great rapport with his students. We hung around for hours just waiting to see what the next musical surprise was and we not disappointed. If there is ever any way that we can help with anything, don't hesitate to call.

Thanks again,


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The bass arrived last night and it's great. Excellent condition, just as described. Thanks so much for all your help.

Also, I wanted to thank John from your shop for all his help in getting it rerouted to the pick up center. Can't wait to play it at my show tomorrow. I'll be sure to tell all my guitar buddies to check out your website. Thanks again, and I hope to buy more guitars from Pittsburgh (added awesomeness, as I'm a big zombie movie fan!).




Just want to let you all know that the Martin I had built through Pittsburgh Guitars and Martin far exceeds any expectations I had envisioned. It's unbelievable, both in sound and easy of playing. It has volume, quality of sound and inner harmonics I have never heard in my playing , the fingering more is like an electric guitar...unimaginable...

Thanks for all your help, it was well worth it. What a joy.


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Thank you for the excellent pack/ship on the Epiphone Scroll 550. I am completely satisfied with this purchase and transaction.

I wish there was some way to adequately communicate how happy I am with everything- but I can't. Absolutely sterling in all aspects.

Thank you,



The guitar arrived this morning, in good shape. It's a beauty, and the condition is, if anything, even better than you described.

Thanks for your help with this - it was really a pleasure to deal with you guys.


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The guitar has arrived! This blonde jazzmaster is perfect! It sounds and looks amazing!!
It was real pleasure to have a deal with you. I really appreciate all your help! Thank you very much indeed.

HAPPY NEW YEAR! Hope you'll spend a great year.
Best Regards,



Just wanted to say thanks for treating me right on the Jazzmaster I bought Saturday !! I LOVE IT !!! You have a 1st Class operation & it was a pleasure doing business with you !!!! It's good to see that there is a REAL music store left. To hell with the (BOX) stores !!!!

Thanks again,

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Received the guitar and amp today. Everything arrived well packed and in new condition, not one scratch.

It was a pleasure doing business with Pittsburgh Guitars.



Today I got my guitar. It looks, and sound very good. I am looking forward to using it.

It was nice doing business with you, and I will recommend Pittsburgh Guitars for my friends, and others who want a good guitar.


Snorre (from Norway)

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After 28 years of living in New England, I have realized that the worst thing about the Boston music scene is the lack of Pittsburgh Guitars.



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